Terms & Conditions

1. Introduction

Welcome to Ozhaan – A Quality Thing. These Terms & Conditions govern your use of our website and the purchase of products from our platform. By accessing our website and placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Eligibility

To use our website and place an order, you must be at least 18 years old or have parental consent. By using our site, you confirm that you meet these requirements

3. Products and Orders

    • We strive to provide accurate descriptions and images of our products; however, we do not guarantee that colors, sizes, or other details will always be 100% accurate.

    • We reserve the right to refuse or cancel any order at our discretion.

    • Prices and availability are subject to change without notice.

4. Payment

    • We accept various payment methods, including credit/debit cards, PayPal, and other digital payment services.

    • Payments must be made in full before order processing and shipping.

    • In case of any payment disputes, we reserve the right to suspend or cancel your order.

5. Shipping and Delivery

    • We aim to process and ship orders within the specified timeframe. However, delivery times may vary depending on location and unforeseen circumstances.

    • We are not responsible for delays caused by shipping carriers or customs.

    • If an order is lost or damaged during transit, please contact us immediately.

6. Returns and Refunds

    • Customers may request a return or exchange within 15 days of receiving the product, subject to our return policy.

    • Items must be unused, in their original packaging, and accompanied by proof of purchase.

    • Refunds will be processed after inspecting the returned item, and processing time may vary.

    • Certain items, such as undergarments and final sale items, are not eligible for return.

7. Intellectual Property

All content on this website, including images, logos, text, and graphics, is the property of Ozhaan and is protected by copyright and trademark laws. Unauthorized use of our content is strictly prohibited.

8. Limitation of Liability

    • We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

    • Our total liability, in any event, shall not exceed the total amount paid by you for the purchased product.

9. Privacy Policy

    • We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to such collection and processing.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by the laws of your current State. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in your current State.

12. Contact Information

For any questions regarding these Terms and Conditions, you may contact us at:
Email: support@ozhaan.com.au

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